In this course, participants will acquire negotiation and persuasion skills to enhance their ability to negotiate both internal and external customers especially in tough situations. It will identify the steps of negotiating success and the essential rules of persuasion.
- Understanding Negotiation and Persuasion
- Negotiation and Persuasion rules
- Negotiation strategies
- Number of lectures 3
- Number of hours 02:37:21
- Dr. Rafat graduated with bachelor of medicne from Cairo university, Egypt.
- He has more than 17 years of experience as expert in management and marketing.
- He teaches in many educational institutions such as the American university in Cairo, the Arab Academy for Science, Technology and Maritime Transport, the American Chamber of Commerce and the Egyptian Banking Institute.
- He got a doctorate in management from Denmark.
- Professionally Certified Operation Manager from Knowledge Institute, January 2011.
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