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Total Quality Management

This course provides an introduction to Total quality Management concepts in healthcare facilities.

Course Details

Course Outlines :

  • Introduction to Healthcare Quality Concepts
  • Introduction to Strategic Leadership
  • Introduction to Performance Measurement and Improvement.
  • Introduction to People Management
  • Introduction to Communication
  • Introduction to Patient Safety
  • Introduction to Operation management


By the end of this course, The healthcare professional will be able to

  • Explain the basic healthcare quality concepts
  • Participate in organization-wide strategic planning including development of mission, vision, goals, objectives, and leadership.
  • Collaborate with quality department
  • Contribute to the development and revision of a written plan for and case/care/disease/utilization management  programs
  • Coordinate a patient safety
  • Number of lectures 5
  • Number of hours 04:29:06

Course Topics

Course Instructor

Dr. Shereen Metwaly

Dr. Shereen Metwaly

  • Wide experience in healthcare system development as certified trainer and consultant in healthcare administrative system, total quality management and accreditation.
  • Profound knowledge and expertise gained from various international institutions like: American University in Cairo (AUC), School of Business Executive Education, and the American Chamber Of Commerce in Egypt (Amcham).
  • Lecturer of Healthcare Total Quality Management Diploma & Hospital Administrative Diploma at the School of Executive Education American University in Cairo (AUC).
  • Lecturer at (MQM), Master of Quality Management in Healthcare, the Arab Academy for Science and Technology and Maritime Transport.
  • Certified Trainer and consultant at The American Chamber Of Commerce in Egypt (Amcham).
  • Certified Trainer and consultant at The Canadian Chamber Of Commerce in Egypt.
  • MBA: Master in business administration major: Marketing, from The Arab Academy of science and technology, Cairo.
  • TQM: Professional post Graduate Diploma in Total Quality Management for healthcare Reform, American University in Cairo (AUC), 2009.



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