Patient Experience Management
Course Details
Effective communication in all departments to provide a high standard of services to patients & Relatives.
Effective CRM for patients & Relatives.
Patient Satisfying and patient delighted
- Reservation and booking cycle.
- Call Center
- Attending and examination by treating Doctor.
- ER accepting credit/ cash patient and treatment
- Admission Cycle and booking room.
- Discharging patients process,
- PR in Health care
- Patient billing cycle (cash/ credit )
- Customer Relationship Management in Healthcare.
- The patient complains and quick responsiveness.
- Number of lectures 2
- Number of hours 05:32:50
Course Topics
Course Presentation
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Course Instructor
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Eslam Ahmed Gaber
Eslam Gaber graduated from Faculty of Commerce Cairo University 2008, He started his career path in Health care Management. He joined As-Salam International Hospital in 2009 and promoted in many departments in Finance, Marketing, Business Development, and Customer Relations, During his career he established a great relationship with Medical Directors and perfect reputations in Hospitals, Health care organizations, Syndicates and Multinational Healthcare insurance organization such as Globemed-MedGulf-Cigna International -Metlife-Allianze-Bupa-Axa-Aetna.In November 2017 he joined Dar Alfouad Group and establishing the Contracts Department in Nasr city Branch and he became a Head of the department . He always eager to develop Medical insurance vision therefore, he is studying MBA in major of Marketing to make a link between Modern Marketing Theory and Implementing in the Health care sector.
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