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Patient Experience Management

Effective communication in all departments to provide a high standard of services to patients & Relatives.

Course Details

Effective communication in all departments to provide a high standard of services to patients & Relatives.

Effective CRM for patients & Relatives.

Patient Satisfying and patient delighted

  • Reservation and booking cycle.
  • Call Center
  • Attending and examination by treating Doctor.
  • ER accepting credit/ cash patient and treatment
  • Admission Cycle and booking room.
  • Discharging patients process,
  • PR in Health care
  • Patient billing cycle (cash/ credit )
  • Customer Relationship Management in Healthcare.
  • The patient complains and quick responsiveness.
  • Number of lectures 2
  • Number of hours 05:32:50
  • USD price 60$ 48 $
  • KSA price 960SAR 768 SAR

Course Topics


Course Instructor

Eslam Ahmed Gaber

Eslam Ahmed Gaber

Eslam Gaber graduated from Faculty of Commerce Cairo University 2008, He started his career path in Health care Management. He joined As-Salam International Hospital in 2009 and promoted in many departments in Finance, Marketing, Business Development, and Customer Relations, During his career he established a great relationship with Medical Directors and perfect reputations in Hospitals, Health care organizations, Syndicates and Multinational Healthcare insurance organization such as Globemed-MedGulf-Cigna International -Metlife-Allianze-Bupa-Axa-Aetna.In November 2017 he joined Dar Alfouad Group and establishing the Contracts Department in Nasr city Branch and he became a Head of the department . He always eager to develop Medical insurance vision therefore, he is studying MBA in major of Marketing to make a link between Modern Marketing Theory and Implementing in the Health care sector.


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