CPHQ Preparatory

Lectures *
Chose Lecture 01 Introduction 02 Definitions of Quality 03 Quality Dimensions 04 Traditional Monitor and Evaluation 05 QM Basic Principles 06 TQM Philosophy 07 Quality Control 08 Organizational structure 09 Customer & liability 10 Customer & liability 11 Organizational Culture 12 Integrated delivery system (IDS) 13 Managed Care 14 Exercise 01 Strategic Leadership 02 Styles of Leadership 03 Styles of Leadership (Part2) 04 Strategic Planning 05 SWOT Analysis 06 Goals and Objectives 07 Organizational Structure 08 Exercise 01 Principles of Management 02 Planning Quality Strategy and Process 03 QM-PI Information Flow 04 UM 05 Financial Management 06 RM 07 Professional Liability 08 Concept of loss 09 IHI Global Triggr Tool 10 Care Coordination 11 Safety Culture survey 12 The JC sentinel event policy 13 Identifiers 14 Medications 15 The most important components of a patient safety program 16 Exercise 01 PI 02 Analysis 03 Approaches to PI 04 Approaches to PI (Part 2) 05 Sigma Quality level Conversion table 06 Approaches to PI Que. 07 Performance Measures 08 Triggers 09 Clinical Process Improvement 10 General Review Process 11 Root Cause Analysis 12 Failure Mode and Effect Analysis (FMEA) 13 Credentialing 14 Consultants 15 Exercise 01 Information Management 02 Quality Data Source 03 The Medical Record 04 Data definitions 05 Sampling 06 Types of Data 07 Averaging 08 Mean, Modem, Median 09 Display Techniques 10 Control Chart 11 Flow Chart 12 Brainstorming 13 Pareto Chart 14 Exercise 01 People Management 02 Crisis Management 03 Negotiation 04 Team Coordination 05 Communication 06 Orientaion, Training, Education 07 Exercise 01 Final Exam

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